1) Navigate to the speaker icon located in the task area of the task bar.
2) When the Volume mixer has expanded, first check which Audio input/ output is being used. In this instance the Audio output is set to - “Speakers/Headphones (Realtek(R) Audio)”.
If there is another Audio option available / detected. There will be an arrow located in the upper right of the audio options. If so, click on it to expand and view the list of available devices.
3) Select the desired device from the list (if shown). If the device is not listed. First attempt disconnecting / reconnecting the audio device. Failing that, please contact the Helpdesk.