If a user query relates to mass emailing a group of individuals:

  1. Refer them to the Contact Management Manual
  2. Highlight the need for them to check opt-in and opt-out consent and speak to Legal if they are unsure around the nature of consent
  3. Highlight that if there are over 30 recipients, clearance to send must be obtained from the Communications Team
  4. Recommend testing the email prior to sending