This article covers how to request a new service via the Tech Support portal.
Before beginning. Here are a few examples of what are considered service requests;
- Hardware - do you need a monitor, keyboard, mouse?
- Applications - MS office, Adobe Acrobat, Creative Cloud, PowerBI.
- Password reset - forgot your password? Don't worry, it happens.
- File access - need access to a folder or file.
Please note - service requests are not limited to the examples stated above. If you are unsure, the tech team can assist.
1) With the Tech Support portal open. Navigate to and click on Request New Service.
2) On the next page, you will be presented with different services which you can request. By default, all available services are listed. You can filter the options by their category by clicking on the relevant category located under Service Categories, in the left-hand column.
3) To begin requesting a service. Locate and click on the desired service. In this example we will be requesting a Dell Monitor. You will see when hovering over the tile, the Request Now button appears. Click on the tile to proceed to the checkout page. On the checkout page, you will be details such as delivery times. To help make the process as fluent as possible, you can provide an address and phone number in the Contact Details field.
4) Before submitting the request, please ensure the contact details entered are correct.
5) When you are ready to place the request. Click on Place Request.
6) Once a request as been placed. A member of the Service Delivery team will follow up to confirm.