Tech Support

This article will cover how to request a service for someone else.

1) With the Tech Support portal open. Navigate to and click on Request New Service.

2) On the next page, you will be presented with different services which you can request. By default, all available services are listed. You can filter the options by their category by clicking on the relevant category located under Service Categories, in the left-hand column.

3) To begin requesting a service. Locate and click on the desired service. In this example we will be requesting a Dell Monitor for someone. You will see when hovering over the tile, the Request Now button appears. Click on the tile to proceed to the checkout page. When requesting a service for someone else, first tick the box next to Request for someone else. Next, enter the email of the person who the items are for. Afterwards, enter their contact details for delivery purposes.

4) Before submitting the request, please ensure the contact details entered are correct.

5) When you are ready to place the request. Click on Place Request.

6) Once a request as been placed. A member of the Service Delivery team will follow up to confirm.